1. General

1.1 These General Terms and Conditions of Sale (“Terms”) apply to all sales made through the website www.devinsense.com and its sub-domains (“Web Shop”) as well as general sales by DevinSense AB (“Company”), a legal entity registered in Sweden (Org. No. 556919-1645), located at Fagerstagatan 18A, 163 53 Spånga, Sweden.

1.2 The Company conducts business exclusively with legal entities. EU customers must provide a valid EU VAT number to qualify for reverse charge. Sales to private individuals (consumers) are only permitted upon written agreement, subject to the addition of Swedish VAT (MOMS, 25%).

1.3 These Terms govern all sales unless otherwise agreed in writing. Any alternative conditions proposed by the Customer are valid only if confirmed in writing by the Company.

2. Prices and Payment

2.1 All prices are subject to change without prior notice but will not affect confirmed orders. The Company reserves the right to adjust quoted prices if exchange rates (SEK/EUR/CAD/DKK/USD/NOK) vary by more than 5% from the quotation date.

2.2 Prices exclude VAT, taxes, duties, and other fees unless stated otherwise. Reverse charge VAT applies within the EU upon validation via VIES. Norwegian sales are VAT-exempt. Delivery costs are specified during the ordering process.

2.3 Payment methods include bank transfer (as per quotation/invoice) or credit card (for Web Shop purchases).

2.4 Web Shop orders must be prepaid. For invoice-based purchases, payment terms are 30 days from invoice date. Late payments incur interest according to the Swedish Interest Act.

2.5 Non-payment may result in suspension of current or future deliveries.

2.6 For orders outside the EU, the Customer is responsible for additional taxes, duties, and fees upon import.

2.7 Goods remain Company property until full payment is received. Risk of loss passes to the Customer upon delivery.

3. Delivery

3.1 Deliveries are made under Incoterms 2019 – DAP (Delivered At Place). In the event of delays, the Company will notify the Customer with an updated delivery estimate. If delivery cannot be made within the revised timeframe, the Customer may terminate the contract. The Company is not liable for damages resulting from delayed deliveries.

4. Defective Goods

4.1 The Company warrants that products conform to the specifications at the time of sale. Defects will be remedied by repair, replacement, or refund at the Company’s discretion.

4.2 Defects or damage must be reported in writing within twelve (12) Swedish business days of delivery. Remedies are limited to the purchase price of the defective goods.

4.3 The Customer bears responsibility and risk for returning defective goods.

4.4 The Company is not responsible for delays or damage during transportation; such claims must be directed to the shipping provider.

5. Liability

5.1 The Company is not liable for delays or defects unless caused by gross negligence. Under no circumstances is the Company liable for indirect damages such as lost profits, data, or goodwill.

5.2 Total liability is limited to the value of the Customer’s purchase.

6. Intellectual Property

6.1 All intellectual property rights related to products and services, including patents, copyrights, designs, trademarks, and know-how, remain the property of the Company or its licensors. No rights are transferred unless explicitly agreed in writing.

7. Privacy Policy and GDPR

7.1 The Company processes personal data (e.g., company name, contact person, email, address, phone number, VAT number) for the purpose of fulfilling orders and complying with legal obligations, including the Swedish Bookkeeping Act.

7.2 Data processing is based on contractual necessity, legal compliance, or consent. Data subjects have the right to access, correct, delete, restrict, or object to the processing of their data and to data portability.

7.3 Personal data is stored for as long as necessary to meet legal and contractual obligations.

7.4 Marketing emails are sent via Mailchimp to contacts who have opted in or with whom the Company has an existing relationship. Unsubscribe options are included in each email.

7.5 No personal data is shared with third parties except as required for delivery or legal compliance. Contact info@devinsense.com for privacy-related inquiries.

8.1 The Company is not liable for failure to fulfill obligations due to events beyond its control, including war, riots, natural disasters, governmental actions, strikes, power outages, or internet failures. In such cases, the contract may be partially or fully terminated by the Company.

9. Governing Law

9.1 These Terms are governed by Swedish law. Disputes shall be settled by the District Court of Stockholm, Sweden.